Terms And Conditions
1. Our teas come from faraway places where nature often intervenes to disrupt supplies. We do all we can to make sure you are not disappointed, but we have to say that everything on our website is offered for sale subject to availability. If we can’t supply what you want, we promise to let you know as soon as we can.
2. If for some reason we have to change the recipe or the shape and design of a product, we will contact you to offer you a suitable replacement item that would be of similar or even better quality at the same price. At this point you would of course be free to cancel your order. If you are not happy with the replacement item when it arrives, you can return it for a full refund.
3. We are only able to send selected products overseas. Carriage prices vary for overseas deliveries and restrictions apply to some countries, so please contact us for more information. Williamson Tea cannot be held responsible should local customs authorities confiscate any item or charge any import duty. Please be aware that for all parcels entering the US via a courier service, the FDA (Food & Drugs Administration) impose an custom clearance charge fee of $20.75 which is payable at the point of delivery by the recipient. This is not a pre-payable charge.
4. Our prices include VAT where appropriate. We try to ensure that all prices on our website are accurate, but we’re only human and sometimes an error escapes our scrutiny. If this happens we will supply your goods at the lower price, unless it’s a significant mistake, in which case we’ll contact you first to explain and give you the option to cancel your order.
5. If you change your mind after placing an order, you may cancel your order before it is despatched.
6. Under the Distance Selling Directive, you may also cancel your order within seven working days of delivery.
7. From time to time we may have to change these terms and conditions without prior notice.
